FAQ and Troubleshooting

Loading Errors

"Failed to Load Board"

JMP couldn't get the board configuration from Jira. Typical causes:

1. Your Jira session expired. Click Open in Jira, make sure the board opens (sign in to Jira again if needed), then come back and click Retry.
2. No access to the board — ask the board administrator for access.
3. The board doesn't exist — for example, the link points to a deleted board.

Below the error description you'll see a technical response code (for example, 401 or 502) — it's useful if you contact support.

"Failed to Load Board Data"

The board configuration loaded, but the task data didn't. This is usually a temporary Jira outage or lost access. Follow the same steps: Open in Jira → confirm the board opens → Retry.

"Loading Board…" Spins for a Long Time

On large boards with a long history, loading task data takes noticeably longer — Jira has to return the entire transition history. This is normal on the first open; switching between reports and widgets afterward reuses already-loaded data and happens fast. If loading is clearly stuck, refresh the page.

Empty Reports

A Report or Widget Shows "No Data"

Check, in order:

1. The period. There may have been no completed tasks in the selected range — widen the period.
2. Filters. The combination of swimlanes and quick filters may have filtered out every task — reset the filters and narrow the selection again.
3. Columns. Make sure the right columns are selected, along with Completion Columns — without them, no task counts as completed. For more, see Data Sampling and Filtering and Filtering Modes.

When you switch between boards, JMP automatically reconciles saved filters against the current board, so "leftover" filters from another board shouldn't empty out your reports. If that still happens, reset the filters manually.

Numbers Are Off by a Day

A task's completion day is calculated using your Jira profile's timezone, not your computer's clock — see Timezones and Day Boundaries.

Buttons and Navigation

There's No Analyze Metrics Button on a Jira Board

Immediate fix: while on the board page, click the JMP icon in the browser toolbar — the plugin opens for that board even without the button. This always works, regardless of Jira's version or layout.

Why the button might be missing:

• You're on Jira Cloud. There the button doesn't appear on every board — this is expected and doesn't get in your way: use the extension icon instead.
• You're not on a board page but on the backlog, a single issue, or another Jira section. Go back to the board.
• The page hasn't fully loaded. Refresh it — the button appears once the board finishes loading.
• The extension is disabled. Check chrome://extensions/.

All entry points are described in Entry Points: Buttons and the Extension Popup.

Dashboards Disappeared

You most likely opened a different board: dashboards belong to a specific board, and each board has its own list. Go back to the board where you created the dashboards — they're still there. For more, see Dashboards Belong to a Board.

If dashboards disappeared on the same board, make sure you're signed in to the same JiraMetrics.Pro account.

A Shared Dashboard Link Won't Open

See Sharing Dashboards — usually the dashboard was deleted by its owner, or you don't have access to the same Jira instance.

Compatibility

Which Jira Versions Are Supported

Both Jira Cloud and Jira Server / Data Center — the plugin works the same way in each.

Which Boards Work Best

JMP is built around flow metrics (Lead Time, Throughput, WIP, CFD) and shines the most on Kanban boards. It also works on Scrum boards — metrics are calculated from the same task-movement data.

Didn't Find an Answer?

Write to support@jirametrics.pro — the address is also listed in the app, under Settings. Attach a screenshot of the error and the technical code from the red card, if there is one — it helps us sort things out faster.